Auto Repair Questions

Frequently Asked Questions about your car or truck’s repairs:

Why should you choose a Napa AutoCare center over another mechanic?

We deliver the quality consumers expect at our affiliated AutoCare Centers, where the Peace of Mind warranty offers 12-month/12,000 mile protection on qualifying parts and labor. If you use your NAPA VISA Card, the warranty is expanded to 24 months or 24,000 miles.

What is the Napa Auto Care Code of Ethics?

As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge: > To perform high quality diagnostic and repair service at a fair price using quality NAPA parts > To employ ASE certified technicians > To be dedicated to customer satisfaction >To exercise reasonable care for the customer’s property while in our possession >To obtain prior authorization and provide a price estimate for work performed >To provide a system for fair settlement of customer complaints should they occur > To maintain the highest standards of our profession

Will my new car warranty be voided if I go to an independent shop for repairs?

Absolutely not! Vehicle manufacturers are not allowed to void your vehicle warranty just because aftermarket parts are used on the vehicle or service is obtained through an independent shop. The Magnuson-Moss Warranty Act of 1975 is a federal law that covers your rights in this area.

Do I have any credit options for expensive repairs?

Many of our member facilities offer “90 days same as cash”. Just ask at the location nearest you.

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